Open Letter to Citi
As you guys know, this blog is about everything. Sure, I write about diabetes a lot, but sometimes, I mix it up with posts about traffic, family, infertility struggles, food, etc.
Today, it’s an open letter to Citi.
Dear Citi,
Remember last year when you decided to arbitrarily close our Shell Mastercard account? Remember how you did it with no notice? Remember how I found out? Yeah, getting that “declined” at the pump was not a fun experience.
Remember how I contacted an acquaintance at the Associated Press who wrote a story about you guys? Remember how that story was picked up by hundreds of news outlets, and I ended up doing interviews about my experience?
Well, I thought you guys had learned your lesson. I thought those billions in tax-payer bailouts would have made you recognize that you are not invulnerable. I thought you would have been done with making rash decisions and burning bridges. I was wrong.
Imagine my surprise when I read your latest letter, which in a nutshell, said you were closing our Home Depot Consumer Credit account (hey, at least you told us first). Can you picture my face as I read your bullshit statement about “items in your credit report?” Can you? Did you even review the credit report, or did you just close the accounts of everyone who used (and loved) the “no interest for 12 months” deal? Is it because we always paid it off before you could get your interest payments?
My guess is that just like with the Shell Mastercard, you closed the accounts of those who ALWAYS paid their bills on time. We are not moneymakers for you, so you’re tossing us aside like yesterday’s trash.
Are you reading this Citi? What about you, Shell Oil and Home Depot? Because although you are not at the root of this, you will be affected. I won’t get gas from you, Shell, anymore. I don’t care if you’re the cheapest gas around. I’d rather fill up at BP, which is saying a lot. And Home Depot? One word: Lowes.
As for you, Citi, there will come a day when you want my business. Once all of this bailout stuff is a distant memory, you’ll try to tempt me with a pre-approved credit offer. You’ll attempt to dazzle me with low interest rates. And when you do, I will attach a copy of this blog post to the blank credit application.
Until then, here’s a great big LADA-dee-da Fuck You!
Sincerely,
Shannon
P.S. How did that SEC fine imposed today feel? You’re so shady; you deserve everything you get!
Themocracy
I had that same thing happen with not just Citi, but also Bank of America. They think they can do whatever they want with no remorse to us that depend on using these cards. I may not have the money at that exact instance, maybe I don’t get paid until tomorrow, but I need it now, but do they care about that?
Nope.